Durable and responsible products
Fixed shipping costs
Free in-store returns
14 days reflection period
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  • Terms and Conditions

    Terms and Conditions

    General terms and conditions Kerapor B.V.


    Table of Contents:

    Article 1 - Definitions
    Article 2 - Entrepreneur's identity
    Article 3 - Applicability
    Article 4 - The offer
    Article 5 - The Agreement
    Article 6 - Right of withdrawal
    Article 7 - Costs in case of withdrawal
    Article 8 - Exclusion of right of withdrawal
    Article 9 - The price
    Article 10 - Conformity and guarantee
    Article 11 - Delivery and execution
    Article 12 - Duration transactions: duration, termination and extension
    Article 13 - Payment
    Article 14 - Complaints procedure
    Article 15 - Disputes
    Article 16 - Additional or different provisions

    Article 1 - Definitions

    In these terms and conditions, the following definitions shall apply:

    1. Reflection period: the period within which the consumer can exercise his right of withdrawal; Read all about reflection period

    2. Consumer: the natural person who is not acting in the exercise of profession or business and enters into a distance contract with the entrepreneur

    3. Day: calendar day

    4. Extended duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time

    5. Durable data carrier: any means that enables the consumer or entrepreneur to store information that is addressed to him personally, in a way that enables future consultation and unaltered reproduction of the stored information

    6. Right of withdrawal: the possibility for the consumer to waive the distance contract within the cooling-off period

    7. Model form: the model form for withdrawal made available by the entrepreneur which a consumer can fill in when he wants to exercise his right of withdrawal.

    8. Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance

    9. Distance contract: an agreement whereby, within the framework of a system organized by the entrepreneur for distance selling of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication

    10. Technique for distance communication: means that can be used for the conclusion of an agreement, without the consumer and entrepreneur having come together in the same room at the same time
General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

    Article 2 - Identity of the entrepreneur

    Kerapor B.V.
    KNSM-laan 303 - 1019 LE Amsterdam
    The Netherlands
    T 020 3313218
    E [email protected]
    KVK 85793248
    VAT number 863744102B01

    Article 3 - Applicability

    1. These general terms and conditions apply to every offer of the entrepreneur and to every distance contract and order concluded between entrepreneur and consumer.

    2. Before the distance contract is concluded, the text of these general conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be inspected at the entrepreneur and they will be sent free of charge to the consumer at his request as soon as possible.

    3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer electronically in such a way that it can be stored by the consumer in a simple manner on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be inspected electronically and that, at the consumer's request, they will be sent electronically or otherwise free of charge.

    4. In case specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly and in case of conflicting general terms and conditions the consumer can always rely on the applicable provision that is most favorable to him.

    5. If one or more provisions of these general terms and conditions are at any time wholly or partially void or annulled, the agreement and these terms and conditions will remain in force for the rest and the provision in question will be replaced without delay in mutual consultation by a provision that approximates the purport of the original as closely as possible.

    6. Situations not provided for in these general terms and conditions must be assessed 'in the spirit' of these general terms and conditions.

    7. Uncertainties regarding the interpretation or content of one or more provisions of our terms and conditions must be interpreted 'in the spirit' of these general terms and conditions.

    Article 4 - The offer

    1. If an offer has a limited period of validity or is made subject to conditions, this shall be expressly stated in the offer.

    2. The offer is without obligation. The entrepreneur is entitled to change and adjust the offer.

    3. The offer contains a description of the products and/or services offered. The description is sufficient to enable the consumer to assess the offer. If the entrepreneur uses images these are a true reflection of the products and / or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.

    4. All images, specifications data in the offer are indicative and can not be a reason for compensation or dissolution of the agreement.

    5. Images of products are a true representation of the products offered. Entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.

    6. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:
    - The price including taxes
    - The possible costs of shipment
    - The way in which the agreement will be concluded and which actions are necessary for this
    - Whether or not the right of withdrawal applies
    - The method of payment, delivery and performance of the agreement
    - The period for accepting the offer, or the period within which the entrepreneur guarantees the price
    - The level of the rate of distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic rate for the means of communication used
    - Whether the contract is archived after its conclusion, and if so in what way it can be consulted by the consumer
    - The manner in which the consumer, before the conclusion of the contract, can check and, if desired, rectify the data provided by him in the context of the contract
    - Any languages other than Dutch in which the contract can be concluded
    - The codes of conduct to which the trader is subject and the way in which the consumer can consult these codes of conduct electronically
    - The minimum duration of the distance contract in the event of an extended transaction.

    Article 5 - The agreement

    1. The agreement comes into effect, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and the fulfillment of the corresponding conditions.

    2. If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance of the offer electronically. As long as this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.

    3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.

4. The entrepreneur may - within legal frameworks - inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good grounds not to enter into the agreement, he is entitled to refuse an order or application or to attach special conditions to the implementation, while giving reasons.

    5. The entrepreneur will send the consumer the following information with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible way on a durable data carrier:
    the visiting address of the establishment of the entrepreneur where the consumer can go with complaints;
    the conditions under which and the way in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
    the information on guarantees and existing after-sales service;
    the data included in article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided the consumer with these data before the execution of the agreement;

    6. In case of an enduring transaction, the provision in the previous paragraph applies only to the first delivery.

    7. Each agreement is entered into under the suspensive conditions of sufficient availability of the relevant products.

    Article 6 - Right of withdrawal

    Delivery of products:

    1. When purchasing products, the consumer has the possibility of dissolving the agreement without giving reasons for 14 days. This reflection period starts on the day after receipt of the product by the consumer or a representative previously designated by the consumer and made known to the entrepreneur.

    2. During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.

    3. If the consumer wishes to exercise his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days after receipt of the product. The consumer must make this known using the model form or by another means of communication such as e-mail. After the consumer has made it known that he wants to use his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned in time, for example by means of a proof of shipment.

    4. If the customer has not expressed his intention to use his right of withdrawal or has not returned the product to the entrepreneur after the expiry of the periods mentioned in paragraphs 2 and 3, the purchase is a fact.

    Article 7 - Costs in case of withdrawal

    1. If the consumer makes use of his right of withdrawal, he shall bear the costs of return shipment at the most.

2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but at the latest within 14 days after withdrawal. This is subject to the condition that the product is already received back by the merchant or conclusive evidence of complete return can be provided. Reimbursement will be made through the same payment method used by the consumer unless the consumer explicitly authorizes a different payment method.

    3. If the product is damaged due to careless handling by the consumer, the consumer is liable for any decrease in value of the product.
4. The consumer can not be held liable for depreciation of the product when the entrepreneur has not provided all legally required information about the right of withdrawal, this should happen before the conclusion of the purchase agreement.

    Article 8 - Exclusion of right of withdrawal

    1. The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the trader clearly stated this in the offer, or at least in good time before concluding the contract.

    2. Exclusion of the right of withdrawal is only possible for products
    - that have been made by the trader in accordance with the consumer's specifications;
    - that are clearly personal in nature
    - that cannot be returned due to their nature
    - that spoil or age quickly
    - whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
    - for individual newspapers and magazines
    - for audio and video recordings and computer software of which the consumer has broken the seal
    - for hygienic products of which the consumer has broken the seal.

    Article 9 - The Price

    1. During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.

2. Notwithstanding the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This link to fluctuations and the fact that any prices mentioned are target prices will be mentioned in the offer.

    3. Price increases within 3 months after the conclusion of the contract are only allowed if they are the result of statutory regulations or provisions.

    4. Price increases from 3 months after the conclusion of the agreement are only allowed if the entrepreneur has stipulated it and they are the result of legal regulations or provisions;
    or the consumer is authorized to terminate the contract on the day on which the price increase takes effect.

    5. The prices mentioned in the offer of products or services include VAT.
6. All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In case of printing and typesetting errors, the entrepreneur is not obliged to deliver the product according to the incorrect price.

    Article 10 - Conformity and warranty

    1. The Entrepreneur guarantees that the products and/or services comply with the contract, the specifications mentioned in the offer, the reasonable requirements of reliability and/or usability and the existing statutory provisions and/or government regulations on the date the contract was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

    2. A guarantee provided by the trader, manufacturer or importer does not affect the legal rights and claims that the consumer may assert against the trader under the contract.

    3. Any defects or wrongly delivered products should be reported to the entrepreneur in writing within 14 days after delivery. Return of the products should be in the original packaging and in new condition.

    4. The warranty period of the entrepreneur corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

    5. The guarantee does not apply if:

    - The consumer has repaired and/or modified the delivered products himself or has had them repaired and/or modified by third parties

    - The delivered products have been exposed to abnormal conditions or otherwise treated carelessly or contrary to the instructions of the entrepreneur and/or on the packaging

    -the defectiveness is entirely or partially the result of regulations which the government has set or will set regarding the nature or quality of the materials used.

    Article 11 - Delivery and execution.

    1. The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing requests for the provision of services.

2. The place of delivery is the address that the consumer has made known to the company.

    3. Subject to what is stated in paragraph 4 of this article, the company will execute accepted orders expeditiously but at the latest within 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order is not or only partially carried out, the consumer receives this no later than 30 days after the order was placed. The consumer in that case has the right to dissolve the agreement without cost. The consumer is not entitled to compensation.

    4. All delivery terms are indicative. The consumer cannot derive any rights from any terms mentioned. Exceeding a term gives the consumer no right to compensation.

    5. In case of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount paid by the consumer as soon as possible, but at the latest within 14 days after dissolution.

    6. If delivery of an ordered product turns out to be impossible, the entrepreneur will make an effort to provide a replacement article. At the latest upon delivery, it will be clearly and comprehensibly stated that a replacement article is being delivered. With replacement articles, the right of withdrawal cannot be excluded. The costs of any return shipment shall be borne by the entrepreneur.

    7. The risk of damage and / or loss of products rests with the entrepreneur until the time of delivery to the consumer or a previously designated and made known to the entrepreneur representative, unless otherwise expressly agreed.

    Article 12 - Duration transactions: duration, termination and extension


    1. The consumer may terminate an agreement entered into for an indefinite period of time at any time, subject to the applicable termination rules and a maximum notice period of one month.

    Article 13 - Payment

    1. Insofar as not agreed upon later, the amounts owed by the consumer should be paid immediately upon purchase by Ideal or payment by credit card.

    2. The consumer has the duty to report inaccuracies in payment details provided or stated immediately to the entrepreneur.

    3. In case of non-payment by the consumer, the entrepreneur has, subject to legal restrictions, the right to charge the reasonable costs made known in advance to the consumer.

    4. Payment methods. On dumu.nl, DU&MU offers the following payment methods. Creditcard and IDEAL.

    Article 14 - Complaints procedure

    1. The entrepreneur has a sufficiently publicized complaints procedure and handles complaints in accordance with this complaints procedure.

    2. Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has found the defects.

    3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed answer.

    4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.

    5. For complaints, a consumer should first turn to the entrepreneur. If the webshop is affiliated with Stichting WebwinkelKeur and complaints that cannot be resolved by mutual agreement, the consumer should turn to Stichting WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. Check whether this store has a current membership through https://www.webwinkelkeur.nl/ledenlijst/. If there is still no solution, the consumer has the option of having his complaint handled by the independent arbitration board appointed by Stichting WebwinkelKeur, the decision is binding and both entrepreneur and consumer agree to this binding decision. To submit a dispute to this dispute committee are costs associated that should be paid by the consumer to the committee. It is also possible to submit complaints via the European ODR platform (http://ec.europa.eu/odr).

    6. A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.

    7. If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at his discretion, either replace or repair the delivered products free of charge.

    Article 15 - Disputes

    1. On agreements between the entrepreneur and the consumer to which these general conditions relate, only Dutch law applies. Even if the consumer resides abroad.

    2. The Vienna Sales Convention is not applicable.

    Article 16 - Additional or different provisions

    Additional or different provisions of these general conditions may not be to the detriment of the consumer and should be recorded in writing or in such a way that the consumer in an accessible manner can be stored on a durable medium.

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