Durable and responsible products
Fixed shipping costs
Free in-store returns
14 days reflection period
  • English
  • Warranty & Complaints

    Warranty & Complaints

    Warranty

    We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, it sometimes happens that an order breaks down during transport or that something else happens which entitles you to make a claim under the guarantee. Under European law, we are liable for any defect in conformity that becomes apparent within two years of delivery of the goods. You may have additional rights under Dutch law.
    If you discover or should discover a defect in the product, you must contact us within 14 days.

    Complaints

    It can always happen that something does not quite go as planned. We advise you to first make complaints known to us by sending an e-mail to [email protected]. If this does not lead to a solution, it is possible to register your dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. As of February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere then you are free to file your complaint via the platform of the European Union.

    Please accept cookies to help us improve this website Is this OK? YesNoMore on cookies »